fbpx

Get in touch

Check out our FAQs below or send us a message via the contact form.

Frequently asked questions

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

How do you display my test results?

Cato, our health insights engine, combines your blood results and current lifestyle habits to calculate your health results. You can access your results from within your ElevateMe health app.

How do you determine suitable diet and lifestyle actions?

Cato, our health insights engine, looks at your blood test results and current lifestyle habits to create a suggested action plan. Each action we recommend addresses a non-optimal result or set of results.

What if I can't collect my sample?

The majority of our customers have no difficulty collecting the blood sample. The instruction booklet in the test kit and our sample collection tutorial will give you all the information you need. If you face any difficulty, you can contact us at support@elevateme.ai, use the contact form here or use the website live chat.

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

How can I manage my subscription?

With a health test subscription, your next order will be dispatched periodically depending on the subscription you choose. You’re in full control. You can change or cancel at any time with one click. No annoying back and forth. It’s that easy.

Will I lose all my health data if I cancel the plan?

No, you'll be able to access all historic health test data from within your ElevateMe health app forever. 

What if there is a problem with my sample?

If your sample is missing or needs re-testing, our support team will contact you as soon as possible to resolve it.

Speak with our team

Address

32 Blackfriars Rd, London SE1 8PB

Get 10% off your first order

Start your health journey with ElevateMe and be the first to hear about ElevateMe new features and updates.

Get 10% off your first order

 

Get free health hacks from our experts and be the first to hear about ElevateMe new features and updates too.

Welcome to the Elevate community! Check your inbox for your discount code.